Privacy Policy

We recognize that protecting personal information is very important to you and that you have an interest in how we collect, use, store and share such information. We always respect our customers’ privacy and personal information and we take this matter very seriously. We have worked very hard to earn our customers’ trust and keeping it is our top priority. That’s why we comply with the obligations that are laid out under data protection laws.

This privacy notice sets out how we, as a data controller, will use and protect your information. We will use your personal information only for the purposes and in the manner set out in this privacy policy. We recommend that you read this privacy policy carefully.

Please note: you have the right to object to the processing of your personal data where that processing is carried out for our legitimate interests or for direct marketing purposes

1.  About us

1topup.cc and any associated 1topup mobile applications, present or future (hereinafter the “Applications”), are operated by, and the top-up services and prepaid products available on the Applications from time to time (“Services”), are provided by, Soouya.Inc, a global company based in the United States. (“1topup”, “we” or “us”).

2.  How can you get in contact with 1topup?

If you have any questions about this privacy policy or any other queries or complaints, our customer care team is here to help—please contact us via email: support@1topup.cc

3.  What data does 1topup collect?

We may collect and process the following data about you:

  • Contact Details: name; email address; telephone number; passport or national identification details (in limited circumstances); social media identifiers;

  • Payment Details: cardholder name; credit or debit card details (however, we only retain certain parts); chargeback information; billing address; Paypal ID; utility bill (in limited circumstances);

  • Transaction Details: transaction amount and currency;

  • Electronic Identifying Details: IP address; SMS content; cookies; pixels; activity logs (e.g. user session records); online identifiers; device identifiers (e.g. the mobile device and/or the internet browser that you use) and geolocation data;

  • Correspondence and Complaints: any correspondence that you choose to send to 1topup (including complaints); any information you provide to our customer care team; any information you publish about 1topup (including the app stores);

  • Transaction History : details of the transactions (including date and time and relevant service provider) you carry out on, and your visits to, the Applications.

If you choose to grant the Applications access to contact information through your device, we may collect this information, including names, telephone numbers, email addresses and social media identifiers. We use this information to help us deliver the Services to your family and friends in the most efficient manner and for the other purposes listed below.

For more information on the cookies we use, please see our Cookie Policy.

4.  How does 1topup collect your personal data?

You provide us with your personal data when you register for, or use, our Services. We may also collect personal data about you from third parties (e.g. in the event of chargebacks or through third party direct marketing services). We also collect information about you through your use of our Applications, your visits to our Applications, your interactions with our customer care team and the transactions you carry out on our Applications. When you visit our Applications, your device and/or browser may automatically disclose certain information (such as device type, operating system, browser type, browser settings, IP address, language settings, dates and times of connection to an Application or other technical communications information), some of which may constitute personal data.

5.  Do we carry out any automated processing of your personal data?

We use automated statistical analysis of the personal data we collect about you in order to comply with our legal obligations to detect and prevent fraud, dishonesty and other crimes. We may use automated processing to screen for suspicious transactions, or to identify transactions that may be subject to international sanctions.

When we make solely automated decisions that affect you in a legal or a significant way, you have the right to provide your point of view and have those decisions reviewed by a member of our staff.

6.  What happens if you do not provide us with your personal data?

If you do not provide us with your personal data or object to the use of certain personal data, we may not be able to provide the Services to you.

7.  Who do we disclose your personal data to?

We share your personal data, where necessary, with the following recipients:

  • any third party you ask us to share it with, including friends and family;

  • mobile operators and other service providers (directly or via third parties);

  • anti-fraud service providers;

  • governmental, legal, regulatory, or similar authorities, on request or, where required, inclu1topup for the purposes of reporting any actual or suspected breach of applicable law or regulation;

  • law enforcement authorities, where respon1topup to valid requests to assist in the prevention, detection, investigation or prosecution of a criminal offence;

  • third party payment processors;

  • data analytics service providers (e.g. Google Analytics);

  • third party service providers used for the delivery of some aspects of the Services (e.g. SMS delivery, email delivery, web notifications, app notifications and phone number lookup);

  • legal and financial advisors, and auditors;

In addition, recipients of the Services may be able to view your name when you send them mobile top-up or prepaid products. Recipients may also be able to view your name if they avail of the option to send you a thank you message. You can control whether you wish to share your name with recipients of the Services through the account settings in your 1topup account here.

8.  Data Security

We have implemented appropriate technical and organizational security measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, unauthorized access, and other unlawful or unauthorized forms of Processing, in accordance with data protection laws.

You are responsible for ensuring that any personal data that is sent to us is sent securely.

9.  How long do we keep your personal data?

We will keep your personal data only for so long as is necessary to carry out the purposes set out above and to comply with any legal obligations. The criteria for determining the duration for which we retain your personal data are whether it is necessary:

  • to maintain an ongoing relationship with you (e.g. to provide our Services to you or where you are lawfully included in our direct marketing lists and have not unsubscribed);

  • in connection with the purposes set out in this notice and where we have a valid legal basis; or

  • to comply with any applicable limitation period under applicable law, and a reasonable amount thereafter.

  • Once the periods above have concluded, we will either:

  • permanently delete or destroy the relevant personal data;

  • archive your personal data so that it is beyond use; or

  • anonymize the relevant personal data.

10.  Will 1topup use your personal data for direct marketing purposes?

We may use your personal data to send you information by SMS, email or app notifications relating to our products and services which may be of interest to you or similar products and services to those you have previously purchased from 1topup with your consent or where otherwise permitted to do so by local law.

11.  Your Rights

You have a right to obtain a copy of, and the right to rectify any inaccuracies in, the personal data we hold about you by making a request to us in writing. You also have the right to request erasure, restriction, portability, or object to the processing, of your personal data or not to be subject to a decision based on automated processing, including profiling. You should inform us of any changes to your personal data. Any requests made under this section can be made using the contact details set out below. We will respond to your request in writing, or orally if requested, as soon as practicable and in any event not more than one (1) month after receipt of your request. In each case, these rights are subject to restrictions as laid down by law.

If you are unhappy with any aspect of processing or your data protection rights please contact 1topup in the first instance and we will be happy to listen to your concerns. We can be contacted as follows: support@1topup.cc

If we are relying on your consent to allow us to process your information, you can withdraw your consent at any time. From that point on we would no longer be able to carry out the processing we were carrying out with your consent. Any processing we carried out before you withdrew your consent would remain valid. We do not generally rely on consent for processing personal data.

12.  Changes to this privacy policy

We may update this privacy notice from time to time. If we make any material changes, we will notify you by posting a notice on our Applications and/or, where appropriate, by sending you a notification.

Last updated: Feb 16, 2023